Cancellation Policy

In effect from 22 October 2026.

Free cancellation, any time

No deposit, no prepayment, no card details taken at booking — so there is nothing to refund and nothing to forfeit. Even on the day.

Please tell us

That is the whole of what we ask. Email or WhatsApp (+248) 2 664 760 with your booking reference as soon as you know.

Why it matters more here than at a big rental desk. We run a six-car fleet and we hold the specific car you chose. A cancellation we do not hear about is a car sitting idle that somebody else wanted — and in high season there is usually somebody else.

48 hours' notice is ideal. Less than that is still free, and still better than silence.

If you do not arrive

We hold the vehicle for 90 minutes past the agreed collection time. After that, if we have not heard from you, the booking lapses. You owe nothing.

If you gave us a flight number we track the flight and hold the car for the actual arrival time, however late it is. Delayed landings are the single most common reason people are not where they said they would be, and we would rather follow the flight than start a clock. Give us the number when you book.

Changing a booking

Dates or times: just ask. We will move it if the car is free.
A different vehicle: also fine, subject to availability.
Price: a different date range may carry a different rate. We confirm the new price with you before anything changes — we will not move a booking and then surprise you with the cost.
Shortening a booking below our 3-day minimum is not something we can do, but you can cancel it free and book again.

If we have to cancel

It is rare, and it is almost always a vehicle that has not come back or has been damaged by a previous renter. If it happens:

we tell you immediately rather than letting you find out on arrival;
we offer you an equivalent or better vehicle at the same price — we will not quietly substitute something smaller;
if we cannot, you get a full refund of anything you have paid, and we will help you find another operator.

Cancelling partway through

If you return the car early, we do not charge you for the days you do not use. Tell us before you bring it back so we can arrange the handover properly, and remember our 3-day minimum still applies to what you are charged.

How to reach us

WhatsApp (+248) 2 664 760 is the fastest. Email bookings@oceancarhire.online works just as well. For anything urgent during a rental, our 24-hour line is (+248) 2 525 077.

Quote your booking reference if you have it. If you do not, your name and the dates are enough to find you.

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